FAQ

We are shipping cats, dogs (including brachycephalic and serious breeds). Also we can ship rabbits, birds and exotic animals in compliance with all import and export regulations.

We offer shipping to any country around the world. We can ship with Pet nanny or use a combined method which includes Pet nanny service and cargo shipping within the destination country. All options based on the country specific import regulations are discussed with the owner.

Get in touch with our team of experts. We can help you to find the right shipping options based on our experience and knowledge in this area. Including complex countries such as Jamaica, Israel, the United Kingdom and Australia.

We specialize in shipping with courier (Pet nanny). However, we are always willing to consider other options to accommodate the specifics of your situation.

Shipping cost depends on several factors, including the size of the pet, shipping route, the shipping option selected, and any additional services that may be available. We individually calculate the price for each customer.

Our flights are more than just ordinary services – they are an experience of luxury and comfort for your beloved pets. We offer first-class treatment to ensure that your furry companions feel pampered throughout their journey. With our door-to-door service and express pet transportation, we prioritize convenience and efficiency. Our focus is on long-distance non-stop transportation, that your animal reaches their destination in the shortest possible time.

It depends on the shipping method chosen and the requirements for entry into the country. We recommend that you make your request 1-1.5 months prior to a trip in order to take into the account all the details. Especially if it concerns the transportation of the pet in the cabin of an airplane, as this type of service is in high demand.

Yes, we have a full or partial assistance service. We offer assistance with your documentation and flight bookings before departure, as well as help with paperwork upon arrival in the destination country. Our goal is to provide the best relocation experience for your pets.

Yes, we can organize shipping from your home to the departure airport. We can also organize delivery to any destination within the country. Our team of pet transport experts is always prepared to create a personalized travel plan that meets the specific needs of your furry friend.

Our company offers a concierge service to make the pickup process in a new country easier for you. Our staff member, familiar with the nuances of customs clearance and arrival warehouse procedures will complete all the necessary paperwork for you and bring your pet to your home.

We need your pet’s veterinary passport. And we will prepare all other necessary veterinary and customs documents ourselves, for a flight from any country.

You can buy a special travel carrier and train your pet to it at home. Or you can bring your pet to our company and we will choose the right size crate for your pet.

You can send items with a familiar scent – a blanket or towel that can be placed in a box over an absorbent pad. Also toys, treats but don’t send anything of value.

1. Length: measure from nose to base of tail.
2. Height: measure from the highest point of the head or the tip of the ears (if the pet has standing ears) to the floor when the pet is standing on four legs.
3. Width: Measure the widest part of your pet’s body at the widest part of the body.

Yes. You send your application and our company will issue a permit for your pet.

Yes.

Yes. We will ship your pet carefully with minimal time in the warehouse before the shipment and upon arrival in another country.

Let’s make it clear: we do not ship 10-20 pets on one flight and do not transport them to the airport in one car to cut costs. We take pride in ensuring that each pet we ship receives individualized attention and care. We only work with one pet to give him/her all of our time and resources. Our coordinator will be on call during your pet’s flight. He or she will clarify for you on where and what time to pick up your pet and answer any questions you may have. We also can prepare all necessary paperwork for a broker.

Sedating pets before traveling by air is not recommended by experts. There are several risks involved when you sedate your pet, especially before air travel. Sedatives are known to interfere with your pet’s natural ability to process the change in pressure, temperature and altitude when they are in the aircraft. Sedated pets are at higher risk of injury and health issues while flying. Brachycephalic or snub-nosed breeds must never be sedated during air travel because their shorter airways make them especially vulnerable.

We cover the bottom of the crate with disposable pads and paper towels. Like people, your pet may become slightly dehydrated during the flight, which will reduce the need to urinate.

When you receive your pet at the cargo, we recommend you bring along a towel and wet wipes to dry off your pet.

If you need to leave urgently and have no place to leave your pet, we are here to help you. We will take care of organizing all the logistics for you and once you are in your new location, we will ship him/her to you with a Pet nanny or by cargo.

We send a daily report of your pet’s shipping process. In the USA, you will be able to track him or her with a GPS.

Yes, we are experienced in shipping of frozen semen between countries including Russia. If you need to send frozen semen to a fertility clinic in another country for storage, we can offer you a selection of clinics, taking into account their pricing policy and storage conditions. You will be able to choose a suitable semen bank to which we will deliver the biomaterial. We have a Dry Shipper, so you will not have to buy a Dry Shipper for shipping.

Yes. We can help you find reliable catteries and kennels in every breed. We had a case where we helped a client avoid sending money to scammers for a puppy.

Don’t worry, we are here to help you. We will provide advice and recommendations based on our experience of shipping animals and their behavior in stressful situations. Usually our furry travelers do not want to part with us after the flight.

Yes.

Yes. We can do all the necessary paperwork, find a carrier for your pet. We guarantee that your pet’s move will be as comfortable and safe as possible.